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Migration to a new email platform


The email switch is back on with a timeline of June 19th, 2017! 

New details below


We’ve always aimed to provide our users with an email service that is not only straightforward and functional, but also customizable to their needs. With this in mind, we’ve made the decision to switch to a new email platform. It’s a feature-packed solution that boasts an easy-to-use interface and an impressive array of functionalities.
Change can be scary, but rest assured, we are committed to making the transition as smooth as possible. Here is some information about the migration and new email service:

When is this migration happening?

The migration to the new email platform will take place on June 19, 2017. If you use an email client, not much will change. If you use webmail, you will notice a new standard interface upon logging into your account.

Designed to get you familiar with the new email system, this guide provides further details about the various features, and will equip you to take full advantage of all the new platform has to offer.

What's being migrated over to the new platform? We have been working diligently, bringing over what’s important to the new platform. Here’s what’s being migrated over:

  • Emails (including folders)
  • Passwords
  • Contacts
  • Forwarding settings
  • Whitelist (safe sender lists)
  • Signature
Please note:  Only one email signature will be migrated over. You will need to review and adjust your signatures in the new email platform. Email signature configuration can be found in our comprehensive guide.

What's NOT being migrated over to the new platform?

Due to the complex and technical nature of email migrations, certain types of data will NOT be migrated over. Here’s what will NOT be brought over:

  • Webmail calendars
  • Auto-responders
  • Filters
  • Blacklists
  • Data storage (files stored on the mail server)
Please note:  You will need to reconfigure calendars, auto-responders, filters and blacklists in the new email platform. Calendar and auto-responder configurations can be found in our comprehensive guide.

What happens to my pricing and storage?

The migration to the new platform will not affect your current pricing/storage requirements. All pricing packages and storage allocations will remain the same.

Important Notes:

  • To ensure a smooth migration, please do NOT make any changes to your passwords and email settings between June 14-19 (migration window). Any changes made during this time will NOT be reflected on the new email platform and will result in the duplication of work.
  • If you are currently using third-party DNS servers, you will need to change your DNS on the specified migration date (June 19th, 8:00 pm PDT). If you are currently using our DNS servers, there’s no action required. If you are not using our DNS on the migration date, you will not have access to the new email platform. All incoming mail will not be migrated over and will be lost. To learn more about changing your DNS, please refer to to our HelpDesk article "How To Change Domain Nameservers (DNS)".

What’s new?

The new email platform includes some exciting improvements and completely new features. You can check out all the details in our comprehensive guide
  • A brand new look and feel: Easy-to-use, modern looking, and intuitive.
  • Mobile sync for calendar and address book: Mobile-desktop sync supported.
  • Conversation threads: Conversations can now be grouped together. The option to display conversations as lists or threads is available.
  • Cloud storage for files: A “Dropbox-esque” way to manage your files. Upload, share, password protect, and set an expiry date for links.
  • RSS reader: Stay up-to-date by subscribing to RSS feeds.
  • A better HTML editor: Even more options to format your messages.
  • Identity management with HTML supported signatures: Manage multiple profiles and create HTML signatures for each.
  • Extensive address book fields: Keep your contacts organized with more fields.
  • A much faster experience: The new webmail is faster, more reliable and efficient than ever before.
  • Customizable inbox layout: Reorder headings (subject, recipient, date, etc.) to display your emails in whatever arrangement is most useful to you.

Get ready for a new (and improved) email experience!

    Please let us know if you have any questions by submitting a help ticket at


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